An audio tour can enhance the tour experience for your visitors and increase your revenue. Selecting the correct audio tour provider can be a key component of your communications strategy.

Our Mission

At Tour-Mate, our mission is to create an audio tour program that will both inform and excite your visitors. We match the areas of expertise of our team of professional writers and producers with your venue's creative and interpretive objectives. The result is an exciting and memorable audio tour that greatly enhances your visitors' experiences. To deliver memorable audio tours, we start by listening to your story. We carefully mix the right blend of narration, music and sound effects. We then deliver it to your visitors through one of our "easy to use" audio devices.

Providing attractions with significant value:

• Content ownership: attractions own their content.
• Hardware: we earn your business everyday with our product and services.
• Resources: we provide custom audio solutions, designed to meet your requirements

Read the fine print! If you do not own your audio tour content outright, then you have no control over your future audio interpretive initiatives. At Tour-Mate you own your audio tour content outright!

Make sure that all costs in the contract are accounted for. Are travel costs such as airline tickets, hotel, car rental, food, etc. included with the fee, or are they extra? Costs like these can add thousands of dollars to your final invoice. All travel costs should be included in the acquisition of your system. At Tour-Mate the price we quote you for a system purchase or lease is all-inclusive.

Your potential supplier should have no problem providing you with a list of existing clients. Call as many as you can. A reference list is not enough. Those are only the ones that have been hand picked. Ask for a client list and contacts.

Your Audio Tour System, like most electronic equipment, will from time to time, require servicing.  Ongoing issues such as system upgrades, repairs, tour additions, tour deletions, questions, etc… should be just as important to you after your system has been installed, as they were when you first signed on with your Audio Tour provider. 

How all encompassing is the warranty.  Tour-Mate provides a full one year warranty on hand held systems and a two year warranty on the EB 100 system. Our warranty covers not only manufacturing defects but also normal wear and tear.

At Tour-Mate you can purchase, rent, or lease your system. Should you opt to lease a system from Tour-Mate we can offer you either a term lease or a self liquidating lease where your buy-out at the end of the lease would be $1.00. If purchase, lease and/or rental are not the route you wish to go, we can provide a quotation for you to acquire a system on a 'revenue share' or 'per visitor' basis..

You should be able to do what you want with your tour. You should not be dependent upon a third party to effect changes to your content. Should you wish, you should have the option to change your own tour segments in-house. Acquiring the Tour-Mate ‘Edit Capability’ allows Tour-Mate clients to edit, delete and add tours and tour segments to their audio tour programs.